These Terms govern your use of the Haptickk websites, applications, and related platform services, operated by Haptick LLC, a Wyoming limited liability company (“Haptickk,” “we,” “us,” or “our”). They apply to customers, independent service providers, event organizers, ticket purchasers, account-holding attendees, and reward-program participants. You must affirmatively accept these Terms where requested before completing a transaction or using a business or rewards feature. A person accepting for a business represents that they have authority to bind that business. The Event Ticketing and Organizer Terms, Infinity Program Terms, Swarm Program Terms, Refunds, Cancellations and Financial Adjustments Policy, Community Guidelines, and DMCA Policy supplement these Terms for the activities they address. Our Privacy Policy and Cookie Policy describe data practices; accepting these Terms does not substitute for any separate privacy, marketing, tracking, or financial authorization required by law. Mandatory law controls first. For a particular subject, the applicable product-specific terms control over these general Terms; the Refunds, Cancellations and Financial Adjustments Policy controls refund and recovery procedures; and a transaction's expressly accepted pricing, cancellation policy, or campaign rule controls its disclosed commercial details unless inconsistent with mandatory protections. A business's own conditions cannot waive buyer rights under our policies or law. FAQs and marketing copy do not amend an agreement. IMPORTANT: The Dispute Resolution section contains an individual arbitration agreement, jury-trial waiver for arbitrable disputes, and class-action waiver, subject to exceptions and a 30-day opt-out right. Read it carefully.
Account holders, providers, organizers, and reward participants must be at least 18 and legally able to contract. An adult may purchase an age-appropriate ticket for a minor only where the event permits attendance and the adult has authority to provide necessary information and permissions. An adult's purchase does not by itself bind a minor to an enforceable waiver. Provide accurate identity, business, contact, tax, payout, and licensing information and keep it current. Do not impersonate anyone, create duplicate personal accounts to bypass restrictions, or use another person's payout or tax identity. Maintain secure credentials and report unauthorized access promptly. You are responsible for authorized activity by your personnel and anyone to whom you intentionally give account access, subject to nonwaivable protections for unauthorized payments and our own security obligations. A customer arranging a group service is the “Booking Lead,” not an event organizer. The Booking Lead is responsible for the agreed booking charges, communicating disclosed participation requirements to guests, and their own acts or omissions. The Booking Lead may not consent to another adult's medical disclosure, marketing subscription, or personal liability release without authority. Features are available only where enabled for your account, product, and location. A reference to an optional feature is not a promise that it is available in every market or on every device.
Haptickk supplies marketplace, booking, ticketing, communications, and payment-administration technology. The provider supplies the booked service; the organizer produces the event and is responsible for admission and event delivery. Haptickk is not the employer of a business or its personnel, does not direct the manner of their work, and does not itself provide the listed professional service or produce a third-party event merely by processing payment. Providers and organizers control their lawful prices, availability, methods, personnel, and business operations. Actual legal classification depends on applicable law and the facts, not solely on these Terms. Nothing here disclaims Haptickk's own obligations as platform operator, contracting payment party, or other role imposed by law. Haptickk administers customer payments and business settlements through payment partners. A charge may identify Haptickk on the customer's statement. That descriptor does not mean Haptickk performed the underlying service or produced the event. Our processing arrangements do not remove duties imposed on Haptickk by consumer, tax, payment, or other applicable law.
Providers must accurately describe their services, total price, duration, location, deliverables, prerequisites, cancellation terms, and material limitations before booking. Honor accepted bookings and obtain the customer's express approval before material changes, substitutions, or extra charges. Do not inflate an asserted “regular” price to mislead customers about discounts. Maintain all licenses, registrations, permits, credentials, insurance, and other approvals required for each activity and location. Immediately stop offering an activity if the necessary authorization expires or is suspended. Notify Haptickk of material restrictions, lapses, safety incidents, or regulatory action affecting your ability to perform. Maintain insurance appropriate to your risks, including general liability and applicable professional, product, workers' compensation, vehicle, equipment, or alcohol-related coverage. Any additional Haptickk insurance requirements will be disclosed before the affected activity. Haptickk does not insure your business, customers, property, or work unless a separate written insurance or protection document expressly says so. Providers are responsible for hiring, paying, training, supervising, and obtaining lawful permissions for their own staff and subcontractors. Authorized personnel must satisfy applicable qualifications and account-access restrictions. Account delegation does not transfer your contractual duties. We may request compliance evidence and restrict affected activities while reasonably necessary to address an identified risk. Identity, licensing, or other checks are limited to the checks actually performed and their time and scope; a badge, listing, review, or referral is not a guarantee of safety, licensure, insurance, or service quality. If a consumer report is used for a legally permitted purpose, Haptickk will obtain any required separate disclosure and authorization and follow applicable pre-adverse-action, adverse-action, dispute, and fair-chance procedures. These Terms alone are not authorization for an employment-purpose consumer report or a waiver of report-related rights.
“Base Service Price” means the genuine, agreed price of the selected service before any coupon, promotion, provider discount, loyalty reduction, or other price discount. It excludes taxes, tips, customer fees, and separately purchased items unless a disclosed fee schedule expressly identifies an additional item as an eligible service component. An actual modification to the scope and agreed price is not automatically a discount; changes require customer agreement and a clear revised breakdown. For a standard completed service booking:
By confirming a purchase, you authorize the disclosed charge to your chosen method. Any deposit, later balance, recurring purchase, authorization hold, or off-session charge requires clear disclosure of amount or calculation, trigger, and applicable authorization. Haptickk may decline, delay, cancel, or investigate a transaction for a reasonable fraud, legal, or payment concern and will return amounts due under our refund policy. An authorization hold is not necessarily a completed charge. A released authorization and a refund of a captured payment follow different payment-network processes. Receipts and payment history show the applicable transaction status. Tips are optional unless a separately disclosed mandatory charge is identified accurately as a mandatory charge rather than a voluntary tip. Service platform and customer percentage fees are not calculated on voluntary tips. Any legally required tip allocation is preserved, and businesses may not retain amounts belonging to workers contrary to law. Haptickk calculates, collects, and remits marketplace taxes where legally required or where expressly undertaken. Businesses must provide accurate tax classifications, locations, registrations, and exemption information and remain responsible for their own income, payroll, licensing, and other taxes not assigned to Haptickk by law. A contractual allocation does not change statutory liability. We may obtain tax forms, issue required information returns, and apply legally required withholding. The optional service-provider Pro plan is $14.99 per month where offered; Organizer Pro is governed separately by the Event Ticketing and Organizer Terms. Before enrollment, the subscription screen must disclose price, billing frequency, benefits, renewal date, cancellation method, and any trial conversion. Recurring charges require affirmative consent. Cancel through the disclosed subscription-management method, or contact support if it fails. Cancellation stops future renewal after the current paid term, unless the purchase disclosure or mandatory law provides an earlier result. No refund for an unused paid period is promised except as disclosed or required by law. Do not assume a service subscription includes Organizer Pro, or vice versa. A price increase or material renewal change requires advance notice and any legally necessary renewed consent. These Terms do not independently authorize undisclosed auto-renewal or a paid subscription after a trial without the required enrollment disclosure.
Net business proceeds equal collected amounts allocable to the business, less applicable disclosed platform fees, business-funded discounts, authorized campaign expenses, refunds, reversals, and other specifically authorized adjustments. Infinity rewards are funded by Haptickk, not an additional provider or organizer charge. Organizer-funded Swarm expenses are separate from the organizer platform fee and are not waived by Organizer Pro. Standard provider ACH payouts carry no Haptickk standard-payout fee. Where enabled, optional provider Instant Payout costs 2.5% of the transferred amount, with a $1 minimum, shown before confirmation. Instant Payout is not available merely because rewards are withdrawable. Timing estimates are not guarantees and remain subject to verification, settlement, banking, compliance, and risk review. We may maintain a reasonable reserve or temporarily hold affected proceeds to cover identified refunds, disputes, fraud, unperformed services, compliance restrictions, or other supported payment risk. We will disclose the applicable reserve basis and release conditions before the affected selling activity where practicable and provide notice of material changes, except where law or a security concern limits notice. A reserve is not an extra fee or automatic forfeiture. We review restrictions and release funds no longer reasonably needed, subject to lawful obligations. No unlimited, unexplained permanent hold is authorized by this paragraph. Providers and organizers authorize adjustments to the proceeds of their own affected transactions and offsets against amounts we otherwise owe the same legal business, to recover properly documented obligations under these Terms. Merchant proceeds, customer refunds, and personal Swarm/Infinity reward accounts are distinct ledgers. We do not use a personal reward debt to debit a separate business's proceeds solely because a login, owner, or device is shared. A negative merchant balance is payable upon an itemized notice and may be offset against that same merchant's future proceeds. We may invoice and pursue lawful collection after reasonable notice and an opportunity to dispute an error. External bank or payment-method debits require an applicable separate authorization and lawful notice; these Terms are not an unrestricted bank-debit mandate. For an accepted or finally lost transaction dispute, the responsible provider or organizer bears the actual, unmarked-up processor or network dispute fee incurred for that dispute, to the extent attributable to that business and permitted by law. On a won dispute, Haptickk absorbs that dispute fee unless it is refunded by the processor. We credit any corresponding processor reimbursement and do not recover the same charge twice. Haptickk bears costs attributable to its own error. New dispute-fee obligations apply only to transactions entered into after the relevant revised terms have been accepted and become effective. Payment settlement, payout, an Instant Payout, a reward release, an expired routine refund-request period, or account closure does not extinguish a valid later refund, dispute, fraud reversal, or associated debt. Recovery remains subject to applicable law, evidence, the governing transaction terms, and the no-double-recovery safeguards in the Refunds, Cancellations and Financial Adjustments Policy.
The cancellation and no-show policy shown before booking governs a customer's voluntary cancellation, subject to law and our refund policy. A provider may not retroactively impose a cancellation fee, keep payment for provider-caused non-delivery, or treat a cancellation label as proof that a service was performed. For provider-caused cancellation or complete non-delivery, the affected customer receives a refund of the affected service price, mandatory customer fees, and refundable taxes, without compulsory credit in place of money. Partial performance or partial defects require an appropriate assessment of the affected amount. Reasonable evidence may be requested; findings remain subject to correction and legal rights. Haptickk may administer refunds and allocate substantiated business-caused losses to the responsible business. A discretionary goodwill credit funded by Haptickk is not automatically a merchant debt. No discount-independent calculation, “no refunds” label, force-majeure clause, or reserve provision overrides mandatory consumer rights.
The following requirements supplement the general provider duties. Only lawful, enabled services may be offered.
Infinity rewards qualifying direct recruitment of new providers or event organizers. It does not pay for recruiting additional reward participants or building a downstream network. The first qualifying business binding, rate, earning period, eligible base, holds, and withdrawal requirements appear in the Infinity Program Terms. Swarm is an optional event-ticket campaign program. Approved organizers fund qualifying promoter rewards from attributable ticket proceeds, and campaign terms define the reward rule. Swarm is not a general promise of service-booking commissions. Both programs use a shared personal rewards balance with separately traceable grants and adjustments. Valid reversals can reduce pending or available rewards and create a negative balance after withdrawal; future Swarm and Infinity rewards offset that balance before becoming withdrawable. No automatic debit of a participant's external bank account is authorized for reward clawbacks. Program terms and our financial-adjustments policy govern notice, review, collection limits, and prospective application. The shared minimum withdrawal remains $25 of available positive rewards after offsets and legally required withholding, measured before the withdrawal fee. For a withdrawal governed by the fee schedule effective October 10, 2026, the fee is 10% of the gross Swarm portion withdrawn, plus $1.50 and 0.5% of the gross Infinity portion withdrawn when Infinity funds are included. The $1.50 is charged once per withdrawal containing Infinity funds, not per reward, and is not charged on a Swarm-only withdrawal. Each percentage applies only to its own program's portion, not the entire combined withdrawal. The $25 minimum applies to the combined withdrawal, not separately to each program's portion. Program terms govern calculation, disclosure, and prospective application; no additional shared-wallet withdrawal fee applies. Each separate withdrawal containing Infinity funds incurs the full $1.50 plus 0.5% Infinity fee again. Neither the fixed nor percentage component is a one-time account fee, a daily fee, or a fee satisfied by an earlier withdrawal.
You retain your rights in content you submit. You grant Haptickk a nonexclusive, worldwide, royalty-free license, with sublicensing to service providers, to host, reproduce, format, transmit, and display that content as reasonably needed to operate and support the Platform and the features you select. Public listings and public promotional content may be displayed to promote those listings or the Platform. Private messages, tax documents, private booking notes, and private deliverables are not licensed for public advertising by this clause. The license ends when content is deleted, except for lawful retention, backups, existing user shares, completed campaign uses, and records reasonably necessary to resolve disputes. Separate permission is required for uses beyond this scope. You must have the copyright, trademark, image, music, and privacy permissions necessary for your submission and intended use. Reviews must reflect genuine experience and must not be fabricated, impersonated, purchased to express a required sentiment, or manipulated. No Haptickk program can authorize payment conditioned on a positive or negative review. Disclose any permitted material connection or unconditional incentive. Do not threaten reviewers, suppress lawful criticism, or make a refund contingent on deleting an honest review. We may remove policy-violating content or redact personal information without changing a review's substantive meaning. The DMCA Policy governs copyright notices and counter-notices. We may enforce other content rules independently of a copyright dispute without misrepresenting the basis for removal. Haptickk and its licensors retain rights in the Platform's software, design, branding, and materials. You receive a limited, nonexclusive, nontransferable license to use enabled features for lawful personal or business purposes under these Terms. Do not circumvent security, scrape personal information, interfere with operation, use ticket-buying bots, or reverse engineer except where a restriction is prohibited by law.
Follow the Community Guidelines. Do not engage in fraud, harassment, discrimination, exploitation, unlawful activity, deceptive pricing, referral manipulation, credential sharing, or privacy violations. Do not divert a transaction already arranged through Haptickk off-platform to evade its agreed fees. This restriction does not claim ownership of all pre-existing client relationships or prohibit lawful competition unrelated to evasion of a Platform transaction. Organizers, providers, and promoters must obtain their own lawful permissions for promotional contact. A ticket purchase, referral click, attendee export, or service booking is not blanket consent to unrelated marketing. Use clear paid-promotion disclosures and do not claim guaranteed earnings, guaranteed admission contrary to event conditions, or Haptickk endorsement of an independent business. We send necessary account, booking, ticket, payment, security, support, and legal communications through permitted channels. Marketing texts require the separate consent required by law and are not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP or use another reasonable communicated revocation method to revoke text consent; contact support for help. Revocation applies as required by law, including to covered nonmarketing texts. Essential information may be delivered through another lawful channel. Use email unsubscribe links and device notification settings for the corresponding optional messages. Where legally sufficient and accepted, electronic records and notices satisfy writing requirements. Any legally required electronic-delivery consent, withdrawal information, or paper-copy option will be obtained or provided separately; this paragraph does not replace them.
You may stop using Haptickk and request account closure. Cancel subscriptions separately through their disclosed controls. Closure does not cancel a confirmed booking, ticket refund obligation, subscription already due, or supported financial adjustment. We may restrict or terminate access for material breach, fraud, safety or security risk, nonpayment, legal requirements, or discontinuation of a feature. We will give notice and an opportunity to address a correctable issue where reasonable, but may act immediately where necessary. Contact support to request review of an error. Suspension does not automatically forfeit legitimate earned balances. We may hold disputed amounts while investigating and reverse ineligible or fraudulent rewards, but will release undisputed amounts when lawful and consistent with applicable payment requirements. Retention and unclaimed-property obligations survive account closure.
To the extent permitted by law, each provider and organizer will defend, indemnify, and hold Haptickk and its officers, personnel, and affiliates harmless from third-party claims, damages, judgments, and reasonable defense costs to the extent caused by that business's services or event operations, injury or property damage attributable to it, infringement in its content, unlawful use of personal information, licensing or tax violations, or material breach of these Terms. A reward participant is responsible for third-party claims to the extent caused by their fraudulent promotion, infringement, unlawful marketing, or material program breach. An ordinary consumer is not required to indemnify Haptickk merely for bringing a good-faith complaint or exercising a statutory right. Indemnification does not cover Haptickk's own negligence, willful misconduct, breach, or nonwaivable legal responsibility. We will provide reasonably prompt notice and reasonable cooperation and permit control of the defense with competent counsel, subject to safeguards for conflicts and our rights. No settlement may admit fault for, impose nonmonetary duties on, or fail to release an indemnified party without its reasonable consent. Failure of notice reduces an obligation only to the extent of actual prejudice.
To the extent allowed by law, the Platform is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not guarantee uninterrupted access, business income, campaign results, referral attribution across all devices, or the performance of an independent business. Express commitments in these Terms and mandatory statutory guarantees remain applicable. To the extent permitted by law, neither party is liable to the other for indirect, consequential, special, exemplary, or punitive damages arising from these Terms. Haptickk's aggregate liability arising from the Platform is limited to the greater of $100 or the fees the claimant paid to Haptickk for Platform services during the six months preceding the event giving rise to the claim. These limitations do not limit amounts we are obligated to return as customer refunds or remit as undisputed business proceeds or earned rewards. They do not exclude liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where nonwaivable, or any liability or remedy that applicable law prohibits limiting. Businesses' payment debts are not erased by this limitation. If a limitation cannot lawfully apply, the permitted limit applies instead.
Wyoming law governs these Terms, subject to the Federal Arbitration Act and nonwaivable protections of the jurisdiction applicable to you. Before commencing arbitration, the claimant should send an individualized notice identifying the account, facts, and relief sought to legal@haptickk.com or the address below; Haptickk will send its notice to your account contact. The parties will attempt resolution for 30 days after receipt. Either may seek urgent interim relief or file to preserve a limitation period, and this process does not restrict reporting to regulators or payment-network rights.
Except for a valid opt-out, an individual claim within small-claims jurisdiction, or a claim that cannot legally be arbitrated, you and Haptickk agree to resolve disputes arising from these Terms or the Platform by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules for consumer disputes and Commercial Arbitration Rules for qualifying business disputes. Courts, not an arbitrator, decide formation and enforceability of this arbitration agreement and the class waiver. Consumer hearings may be remote or in the consumer's home county unless another lawful location is agreed. Haptickk will pay fees required of it by applicable AAA rules and law and will not require consumers to bear arbitration costs that those rules or law allocate to Haptickk. The arbitrator may award the same individual relief available in court and must issue a reasoned written decision. The parties may seek provisional relief necessary to preserve rights pending arbitration. If AAA cannot administer, the parties may agree on another neutral administrator; neither party may unilaterally select a replacement. If no lawful, accessible alternative is agreed, the dispute may proceed in a court with jurisdiction. Haptickk must satisfy applicable administrator requirements before seeking to enforce this clause.
For arbitrable claims, both parties waive a jury trial and agree to proceed individually, not as class representatives or class members. This does not prohibit coordinated representation by counsel, lawful fee procedures, agency complaints, or remedies that cannot be waived. Nonwaivable public injunctive relief remains available in a competent court; no provision requires its forfeiture. If a particular claim or remedy cannot lawfully be resolved under this section, sever it for court resolution rather than depriving a party of the remedy. If the individual-arbitration restriction is unenforceable for a claim, that claim proceeds in court unless the parties agree otherwise after the dispute arises.
You may opt out of arbitration and the class waiver by emailing legal@haptickk.com or mailing the address below within 30 days after you first accept this version of the arbitration agreement. Include your name, account email, and a clear request to opt out. Opting out carries no account penalty. A valid earlier opt-out remains effective; accepting these revised Terms does not erase it. Material changes to arbitration do not apply retroactively to disputes already notified or proceedings already begun without a separate valid agreement. For claims properly in court, use a court with subject-matter and personal jurisdiction; this section does not require consumers to forfeit a nonwaivable right to a local forum.
We will identify the effective date of revisions and give material-change notice and obtain acceptance where required. New fees, funding duties, repayment rights, and material program changes do not apply retroactively to earlier transactions without valid consent. A version accepted for a transaction or accrued campaign entitlement remains the reference for that entitlement. These Terms and applicable supplements are the agreement concerning their subject. A separate signed business agreement may supersede identified provisions. An invalid provision is severable where lawful; failure to enforce once is not a waiver. You may not assign your obligations without consent, except as law permits. We may assign in a lawful corporate transaction without reducing your nonwaivable rights. No third-party beneficiary is created except an expressly protected indemnified party. Events beyond reasonable control may excuse delayed performance only to the extent allowed by law and after reasonable mitigation; they do not eliminate accrued payment, mandatory refund, security, or legal duties. Payment adjustments, records, limited surviving content licenses, indemnification, liability limits, dispute provisions, and provisions intended to survive remain effective after termination.
Haptick LLC, 1309 Coffeen Ave, STE 19854, Sheridan, Wyoming 82801. Legal notices and privacy: legal@haptickk.com. General support, transaction problems, and account review: support@haptickk.com.