Terms of Use and Provider Terms

These Terms of Use (“Terms”) form a legally binding agreement between Haptick LLC, a Wyoming limited liability company (“Haptickk,” “we,” “us,” or “our”), and each person or entity that accesses or uses the Haptickk website, mobile applications, or related services (collectively, the “Platform”).

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.

1. Roles, Eligibility, and Accounts

1.1 Roles

“Customer” means the person who creates a booking and is responsible for payment and liability for that booking (the “organizer”).

“Guest” means other participants on a booking invited by the Customer. Guests are not direct counterparties to Haptickk. Guests may view certain Platform content but must sign in to a Customer account to book services.

“Provider” means an independent individual or business that offers services through the Platform across Haptickk’s launch service categories, which include Beauty & Grooming and Lifestyle (which encompasses Fitness, Culinary, Events & Media, Wellness, and Car Detailing).

“User” means any Customer, Guest, or Provider using the Platform.

Haptickk provides technology that enables Customers and Providers to find, book, and pay each other. Haptickk is not a party to any contract for services between Customers and Providers.

1.2 Eligibility

You represent and warrant that you:

• Are at least 18 years old (or the age of majority in your jurisdiction).
• Have the legal capacity to enter into these Terms.
• Will use the Platform only for lawful purposes.

Haptickk may refuse, suspend, or terminate any account in its sole discretion where permitted by law.

1.3 Accounts and Security

You must create an account to book services or to offer services on the Platform. Guests may browse public content without an account but must sign in to complete a booking. You agree to:

• Provide accurate and complete information.
• Keep your login details secure and not share them.
• Notify us promptly of any unauthorized use of your account.

You are responsible for all activity that occurs under your account.

2. Independent Provider Relationship, Licensing, and Insurance

2.1 Independent Provider Relationship

Providers act as independent contractors, not employees, agents, joint venturers, or partners of Haptickk. Accordingly:

• Providers control how, when, and where they perform services.
• Providers supply their own tools, equipment, staff, and materials.
• Providers are solely responsible for their own business operations and decisions.

Haptickk does not supervise Providers’ work, does not guarantee the quality or safety of services, and is not responsible for Provider acts or omissions.

Plain-language: You are hiring an independent Provider, not Haptickk. We provide tools, not supervision or insurance of their work.

Note: The U.S. Department of Labor issued a proposed rule on February 26, 2026, reinstating the “economic reality” test for independent contractor classification under the FLSA, with a comment period open through April 28, 2026. Haptickk will update its practices as applicable federal guidance is finalized.

2.2 Licensing and Legal Compliance

Each Provider represents and warrants that it holds, and will maintain in good standing, all licenses, permits, registrations, certifications, approvals, and authorizations required under applicable law to advertise, offer, book, sell, or perform each service listed through the Platform.

This includes any category-specific requirements applicable to Beauty & Grooming services and Lifestyle services (Fitness, Culinary, Events & Media, Wellness, and Car Detailing), as well as other regulated activities Haptickk may support from time to time.

Providers must comply with all applicable federal, state, local, and industry rules, including consumer-protection, labor, tax, health, safety, accessibility, advertising, food-safety, alcohol-service, music-licensing, and other licensing requirements that apply to their services.

Haptickk may request proof of licensure, certification, registration, insurance, or other compliance documentation at any time and may suspend, restrict, remove, or terminate any Provider account or listing if satisfactory proof is not provided or if Haptickk reasonably believes a Provider is out of compliance.

2.3 Insurance

Each Provider is solely responsible for obtaining and maintaining all insurance that may be required by law, contract, or prudent business practice for the services they offer, including—where applicable—general liability, professional liability, product liability (including food and beverage), workers’ compensation, employer’s liability, property, and any other coverage appropriate for their business.

Unless expressly stated in a separate written protection policy or insurance document issued by Haptickk, Haptickk does not provide insurance coverage for Providers, Provider personnel, Provider tools, Provider vehicles, Provider property, Provider businesses, or Provider services, and Haptickk is not an insurer.

Customers are solely responsible for evaluating whether a Provider’s licensing, credentials, insurance, and qualifications are appropriate for the requested service. Haptickk does not guarantee that any verification, vetting, or compliance checks are exhaustive, current, or error-free.

3. Group Bookings and Customer Responsibility

3.1 Organizer as Contracting Customer

For any booking with multiple participants:

• The person who creates the booking is the Customer and the sole contracting counterparty to Haptickk for payment and liability purposes.
• All other participants are Guests invited by the Customer.

3.2 Responsibility for Guests

The Customer is responsible for:

• Fees, charges, and taxes for the booking.
• The conduct of all Guests and any damage, loss, or violations caused by them.

Guests may be required to agree to certain Platform rules, but they are not treated as “Customers” under these Terms and cannot themselves initiate or pay for bookings without their own Customer account.

4. Payments, Fees, and Taxes

4.1 Platform Fees and Pricing

Haptickk’s standard economics are as follows, except where Haptickk publishes a different rate for a particular category, geography, promotion, or program in the Platform at the time of the booking:

• Provider Platform Fee. Haptickk retains a platform fee equal to two and one-half percent (2.5%) of the service price plus a fixed transaction fee of thirty cents ($0.30) on each completed booking. Providers receive the remainder of the service price, less any other authorized adjustments (such as refunds, chargebacks, taxes, government-imposed fees, instant-payout fees, subscription fees, or referral payouts) as described in these Terms.
• Customer Transaction Fee. Haptickk charges Customers a transaction fee equal to four percent (4%) of the service price plus a fixed fee of one dollar ($1.00), added on top of the service price at checkout and shown as a separate, visible line item before the Customer confirms the booking. This fee helps fund payment processing, customer support, trust and safety, and Platform operations.
• Haptickk Pro Subscription (Optional for Providers). Haptickk offers Providers an optional monthly subscription plan called Haptickk Pro at fourteen dollars and ninety-nine cents ($14.99) per calendar month. Haptickk Pro provides access to additional features, which may include Smart Rebooking, Premium Hours, and other capabilities Haptickk designates from time to time. Subscription fees are charged automatically each month against the payment method on file until the Provider cancels. Subscription fees are non-refundable except where required by law, and cancellation takes effect at the end of the then-current billing period.
• Other Fees. Additional optional fees (for example, instant-payout fees, expedited service fees, or category-specific add-ons) will be disclosed in the Platform at the time of use. Taxes and government-imposed fees are calculated separately and are not part of the Provider Platform Fee, Customer Transaction Fee, or Haptickk Pro subscription fee.

All applicable fees are disclosed in the Platform at the time of booking or payout. Haptickk may update fee rates from time to time, on a prospective basis only and where permitted by law, with notice through the Platform. Any change will apply to bookings made after the effective date of the change.

4.2 Payment Processing

Payments are processed by one or more third-party payment processors selected by Haptickk. By using the Platform, you authorize Haptickk and its processors to:

• Charge your selected payment method for booking amounts, fees, subscription charges, taxes, and adjustments.
• Credit and debit Provider payout accounts in connection with transactions.

You must keep valid payment methods on file and promptly update them if they expire or become invalid.

4.3 Taxes and Provider Responsibility

Haptickk may calculate, collect, and remit certain sales, use, or similar transaction taxes on Providers’ behalf in some jurisdictions. However:

• Providers remain solely responsible for determining their own tax obligations and for reporting and remitting taxes not collected by Haptickk.
• Providers must provide accurate tax classification, location, and registration information.
• Providers are responsible for any under-collection of tax caused by inaccurate or incomplete information they supply.

Haptickk does not provide tax, legal, or accounting advice.

5. Payouts, Reserves, Chargebacks, and Negative Balances

5.1 Payouts to Providers

Subject to these Terms, Haptickk will:

• Collect booking payments from Customers, including the service price and the Customer Transaction Fee.
• Deduct the Provider Platform Fee, applicable refunds, chargebacks, reserves, Infinity referral payouts, Haptickk Pro subscription fees, and other permitted adjustments.
• Remit net amounts to Providers through the payout method on file.

Standard payouts are made by nightly ACH batch, typically initiated at approximately 3:00 a.m. Eastern Time, at no additional charge. Actual settlement times may vary based on the receiving bank. Payout schedules and minimum thresholds may vary by Provider geography, risk profile, and processor.

5.2 Reserves and Rolling Holds

To manage fraud and chargeback risk, Haptickk may, in its sole discretion and where permitted by law:

• Place a reserve or rolling hold on a portion of Provider payouts (for example, hold a percentage of payouts for a set number of days).
• Adjust the reserve percentage or duration based on Provider risk indicators (for example, chargeback rate, dispute patterns, or suspected fraud).
• Immediately suspend payouts during an investigation into suspected fraud, policy violations, or elevated risk.

5.3 Chargebacks, Refunds, and Offsets

Providers bear financial responsibility for:

• Chargebacks, card disputes, ACH returns, and related network fees.
• Refunds and credits attributable to their conduct or service issues.

Haptickk may, to the extent permitted by law, offset amounts owed by a Provider (including chargebacks, refunds, credits funded by Providers, program payouts, subscription fees, and fees) against:

• Current Haptickk balances and pending payouts.
• Future bookings and earnings.
• Any authorized payment method on file.

5.4 Negative Balances and Collections

Provider accounts may become negative due to reversals, refunds, incentives, penalties, or reserves. Providers agree to pay any negative balance promptly upon notice. Haptickk may use lawful collection methods to recover unpaid amounts, including third-party collection agencies, subject to applicable law.

5.5 Instant Payouts

Haptickk offers an optional accelerated payout feature for Providers (“Instant Payout”). Instant Payouts are subject to a fee equal to two and one-half percent (2.5%) of the amount transferred, with a minimum fee of one dollar ($1.00) per Instant Payout. The applicable fee is disclosed in the Platform at the time the Provider initiates an Instant Payout.

Instant Payouts are subject to reversal or set-off if the underlying transaction is later refunded, charged back, reversed, or suspected to be fraudulent, and Providers remain responsible for such amounts even after an Instant Payout has been issued.

Haptickk may impose additional Know-Your-Customer verification requirements before releasing an Instant Payout or any payout exceeding thresholds Haptickk publishes on the Platform.

6. Cancellations, No-Shows, and Credits

Haptickk does not provide a universal refund guarantee.

• Providers may set their own cancellation and no-show policies within parameters defined by Haptickk.
• Haptickk may, in its discretion, issue customer credits, coupons, or partial refunds to protect user trust.

Where Haptickk issues credits or refunds due to Provider lateness, no-show, or service quality issues, Haptickk may:

• Debit the Provider’s current or future payouts; and
• Treat any unfunded amounts as a debt owed by the Provider, subject to the same collection and offset rights as chargebacks.

7. Background Checks and Provider Screening

7.1 Screening and FCRA

Haptickk may use third-party consumer-reporting agencies to obtain background checks on Providers, subject to the U.S. Fair Credit Reporting Act (“FCRA”) and similar state and local laws. Providers:

• Authorize Haptickk and its vendors to obtain consumer reports and investigative consumer reports as permitted by law.
• Have rights under the FCRA, including the right to dispute inaccurate information and receive adverse-action notices where required.

Haptickk will implement adverse-action and notice procedures in accordance with the FCRA and applicable state “ban-the-box” and fair-chance laws, and will adjust screenings where particular states restrict the use or reporting of certain records.

7.2 No Guarantee

Background checks and verifications do not guarantee that a Provider has no criminal history or that services will be safe or appropriate. Haptickk has no duty to conduct checks in any particular manner or at all.

7.3 Automatic Disqualification Criteria

Subject to the FCRA and applicable state law, Haptickk may automatically disqualify Providers from the Platform if checks reveal categories of serious offenses (for example, sex-offender registration, defined violent felonies, serious property crimes, or serious driving offenses) that are inconsistent with safe provision of services. Specific criteria and look-back periods may vary by state and category and will be applied in accordance with law.

7.4 Individualized Review

For other records (for example, older or non-violent offenses or certain property crimes), Haptickk may conduct individualized assessments consistent with EEOC guidance and applicable state fair-chance laws, considering factors such as the nature of the offense, time elapsed since the offense, and the nature of the services involved.

8. Provider Insurance Requirements

8.1 Commercial Reasonableness and Minimum Limits

Providers must maintain commercially reasonable insurance coverage for their operations, including—at minimum and where applicable:

• General-liability insurance with limits appropriate for their category and jurisdiction, particularly for higher-risk services such as Fitness, Culinary, Events & Media, Wellness, and Car Detailing.
• For Culinary services, appropriate product-liability and food-service coverage; for bartending services, appropriate liquor-liability coverage where required by venue or law.
• For Fitness services, appropriate professional and general-liability coverage suitable for personal training, coaching, or group instruction.
• For Events & Media services, appropriate professional-liability and equipment coverage as recommended by their insurance broker.
• For Wellness services, appropriate professional-liability coverage suitable for massage therapy, bodywork, meditation, breathwork, or similar practices, and any state or local licensing where required.
• For Car Detailing services performed at Customer premises, appropriate general-liability coverage covering property damage to Customer vehicles and premises.

Haptickk may specify category-specific insurance standards in additional policies.

8.2 Proof and Suspension

Haptickk may require Providers to:

• Provide certificates or proof of insurance upon onboarding and at least annually thereafter.
• Update Haptickk if coverage changes or is cancelled.

If a Provider fails to provide proof, or coverage lapses or appears inadequate, Haptickk may suspend or terminate the Provider’s account or restrict access to certain categories.

Providers acknowledge that Haptickk’s insurance requirements are not legal or insurance advice and that Providers are solely responsible for determining adequate coverage.

9. Sub-Accounts and Assistants

Haptickk may permit a Provider to perform work with the assistance of staff, helpers, or subcontractors (“Assistants”), but:

• The registered Provider account remains the sole contractual counterparty to Haptickk.
• The Provider is fully responsible for the acts, omissions, and compliance of all Assistants.
• All Assistants must satisfy applicable eligibility, licensing, and background requirements.

Haptickk reserves the right to introduce team accounts or sub-account structures in the future under revised terms.

10. Lifestyle Services (Fitness, Culinary, Events & Media, Wellness, and Car Detailing)

Lifestyle is one of Haptickk’s launch service categories, encompassing five sub-categories: (a) Fitness, (b) Culinary, (c) Events & Media, (d) Wellness, and (e) Car Detailing. These terms apply to every Lifestyle booking on the Platform and supplement the rest of these Terms. Where a specific Lifestyle sub-category has heightened risk, the additional rules in this Section apply.

10.1 Scope of Lifestyle Services

“Lifestyle Services” means services, sessions, classes, performances, productions, content engagements, meal experiences, wellness sessions, vehicle detailing appointments, or events offered through Haptickk under the Lifestyle category, including but not limited to:

• Fitness: personal training, group fitness, strength and conditioning, yoga, pilates, stretching, mobility coaching, sports coaching, recovery sessions, in-home or in-gym training, and similar physical activity services.
• Culinary: private chef services, meal prep, in-home dining experiences, catering, bartending, mixology, pop-up dining, cooking classes, and related food and beverage services.
• Events & Media: event hosting, DJ services, photography, videography, content production, livestream production, podcasting, music performance, MCing, social media content creation, and related media services.
• Wellness: massage therapy, bodywork, reflexology, meditation, breathwork, sound healing, and similar wellness practices, in each case only where the Provider is properly licensed or credentialed to offer the service under applicable law.
• Car Detailing: mobile or on-site vehicle detailing, interior cleaning, exterior wash, paint decontamination, waxing, ceramic coating application, and similar cosmetic vehicle appearance services. Car Detailing under this category is a cosmetic appearance service only and does not include mechanical repair, tire replacement, towing, roadside assistance, or any service that requires operating a Customer’s vehicle away from the service location.

Haptickk does not perform Lifestyle Services. Providers are independent contractors who set their own service offerings, pricing, schedules, and methods of performance, subject to these Terms.

10.2 Universal Lifestyle Provider Requirements

Every Lifestyle Provider must:

• Hold and maintain all licenses, permits, certifications, food-handler cards, business registrations, and other approvals required by federal, state, or local law for the Lifestyle Services they offer.
• Maintain commercially reasonable general liability insurance and any category-specific coverage Haptickk may require from time to time.
• Truthfully represent qualifications, experience, certifications, and the nature of the services in their listing.
• Comply with all applicable health, safety, advertising, intellectual-property, music-licensing, food-safety, alcohol-service, and consumer-protection laws.
• Provide a safe service environment, including disclosing any known hazards before performance and following industry-standard safety practices.

10.3 Fitness Sub-Category — Additional Rules

Fitness services carry an inherent risk of physical injury. By booking a Fitness service through Haptickk, the Customer (and any Guests) acknowledges and agrees to the following:

• Voluntary Assumption of Risk. Participation in any Fitness service involves risk of physical injury, including muscle strain, sprains, fractures, cardiovascular events, and other injuries. The Customer voluntarily assumes all such risks to the maximum extent permitted by law.
• Medical Clearance. The Customer represents that they are medically able to participate in the Fitness service and, where appropriate, has consulted a physician. Customers with known medical conditions, recent surgeries, pregnancy, or any condition that may be affected by physical activity should disclose this to the Provider before the session.
• Provider Credentials. Fitness Providers represent that they hold valid certifications (for example, NASM, ACE, NSCA, ISSA, ACSM, yoga teacher certification, or equivalent) where required by the service offered or by applicable law. Providers must comply with scope-of-practice limits and may not provide medical, physical therapy, chiropractic, or nutritional-prescription services unless separately licensed.
• Equipment and Premises. Providers are responsible for the safe condition of any equipment they bring or use. Customers are responsible for the safe condition of any premises they provide for in-home or on-site Fitness services.
• Liability Waiver. To the maximum extent permitted by applicable law, the Customer releases Haptickk and the Provider from claims arising out of inherent risks of Fitness participation, except in cases of gross negligence or willful misconduct. State law may limit the enforceability of such releases.

10.4 Culinary Sub-Category — Additional Rules

Culinary services involve food safety, allergen disclosure, and, where applicable, alcohol service. The following rules apply:

• Food Safety and Licensing. Culinary Providers represent that they hold any required food-handler card, food-manager certification (for example, ServSafe or equivalent), cottage-food license, mobile food-service permit, or commissary-kitchen arrangement applicable to their jurisdiction and service type.
• Allergen and Dietary Disclosure. Providers must make a reasonable, good-faith effort to ask Customers about food allergies, dietary restrictions, and intolerances before service. Customers are responsible for disclosing all known allergies and dietary restrictions for themselves and any Guests at the time of booking. Haptickk does not warrant that any meal is free of any allergen.
• Alcohol Service. Providers offering bartending, mixology, or any service that includes the service of alcohol must hold all required permits (for example, TIPS, RBS, or equivalent responsible-beverage-service certification, and any state or local liquor-service permit). Providers may not serve alcohol to minors or to visibly intoxicated persons under any circumstances. Customers are responsible for ensuring all attendees at a service are of legal drinking age before alcohol is served.
• Equipment, Transport, and Temperature Control. Providers are responsible for safe food preparation, transport, and temperature control practices consistent with applicable food code (for example, FDA Food Code, state, and local rules). Providers must promptly disclose to Haptickk any suspected food-borne illness incident.
• Liability and Indemnity. To the maximum extent permitted by law, Providers indemnify Haptickk for any third-party claim arising out of food safety, alcohol service, or licensing failures of the Provider.

10.5 Events & Media Sub-Category — Additional Rules

Events & Media bookings raise specific intellectual-property, image-rights, cancellation, and operational considerations. The following rules apply:

• Music Licensing. Providers offering DJ, music performance, livestream, or other music-based services represent that they have, where required, obtained the public-performance, mechanical, and synchronization licenses (for example, ASCAP, BMI, SESAC, or direct licenses) appropriate to the venue and use case.
• Photography, Video, and Content Rights. Unless otherwise agreed in writing between the Customer and the Provider, the Provider retains copyright in the original media they create, and the Customer receives a non-exclusive license to use the delivered media for the purposes disclosed at booking. Commercial use, resale, or sublicensing requires the Provider’s express written consent.
• Model and Subject Releases. Customers are responsible for obtaining any necessary releases from individuals appearing in commissioned media. Providers must not publish identifiable images or footage of minors, private individuals, or sensitive locations without appropriate consent.
• Event Cancellation and Force Majeure. Event bookings may be subject to non-refundable deposits and tiered cancellation fees that reflect the Provider’s reserved time. The Provider’s cancellation policy will be disclosed at booking. Neither party is liable for failures caused by force majeure events (for example, severe weather, natural disasters, government orders, or venue shutdowns), but the parties will work in good faith to reschedule or to issue an equitable refund consistent with Platform policies.
• Venue Compliance. Providers and Customers are jointly responsible for ensuring that the booked service complies with the rules, permits, and capacity limits of the chosen venue.

10.6 Wellness Sub-Category — Additional Rules

Wellness services often overlap with regulated healing arts. The following rules apply:

• Scope of Practice. Wellness Providers may only offer services that fall within their credentialed scope of practice under applicable state and local law. Massage therapists, for example, must hold a valid state license in every jurisdiction that requires one. Providers may not diagnose medical conditions, prescribe treatment, or represent themselves as medical, chiropractic, or mental-health providers unless separately licensed to do so.
• No Medical Claims. Wellness Providers may not claim that their services cure, treat, or prevent any disease or medical condition.
• Consent and Draping. Providers who perform hands-on wellness services must obtain informed consent from the Customer before each session and follow professional draping, hygiene, and boundary standards. Any conduct that a reasonable person would perceive as sexual is prohibited and may result in immediate account termination and referral to law enforcement.
• Voluntary Assumption of Risk. The Customer voluntarily assumes the ordinary risks associated with wellness services (for example, temporary soreness, bruising, or heightened emotional response) to the maximum extent permitted by law, and should disclose relevant medical history to the Provider before the session.

10.7 Car Detailing Sub-Category — Additional Rules

Car Detailing is a cosmetic appearance service performed on Customer vehicles. The following rules apply:

• Cosmetic Service Only. Car Detailing on the Platform includes only cosmetic appearance work such as washing, interior cleaning, decontamination, waxing, sealants, and coatings. Providers may not use the Platform to offer mechanical repair, diagnostics, tire replacement, towing, roadside assistance, oil changes, or any service that requires operating the Customer’s vehicle away from the service location.
• Vehicle Handling. Providers may not operate or move a Customer’s vehicle beyond what is minimally necessary to perform the booked service, and only with the Customer’s express consent. Customers remain responsible for their own auto insurance while their vehicle is in their custody.
• Pre-Service Inspection. Providers should document existing damage before beginning any detail (for example, dents, scratches, upholstery stains). Providers are not responsible for pre-existing damage.
• Chemicals and Product Warranty. Providers are responsible for the safe handling and application of any cleaning products, waxes, coatings, or chemicals they use and for any manufacturer or product warranty they claim.
• Location and Utilities. For at-home detailing, Customers must confirm that the service location permits car washing (some HOAs, municipalities, and multi-unit properties restrict this) and, where applicable, provide access to water and power. Providers must comply with local water-use and runoff regulations.

10.8 Limitation of Haptickk’s Role for Lifestyle Services

Haptickk is a technology platform that facilitates the discovery, booking, and payment of independent Providers. Haptickk does not:

• Train, certify, employ, or supervise Lifestyle Providers.
• Inspect food preparation, fitness premises, wellness spaces, or event venues, or inspect Customer vehicles or the locations where detailing is performed.
• Guarantee any particular result, fitness outcome, event outcome, media deliverable, wellness benefit, or detailing outcome.
• Carry insurance covering Provider services unless expressly stated in a separate written policy issued by Haptickk.

Customers should evaluate Provider credentials, reviews, certifications, and policies before booking, and should ask the Provider directly about anything material to their decision.

11. Infinity Referral Program

11.1 Overview

Infinity is Haptickk’s referral program under which eligible Users may earn referral rewards when they refer new Providers who successfully join the Platform and generate transaction revenue. Program details (qualifying referrals, payout rates, timing) are described in the separate Infinity Program Terms, which are incorporated into these Terms by reference.

11.2 Ten-Month Earning Window and Prospective Changes

Subject to the Infinity Program Terms:

• Infinity pays a percentage of the underlying service price on eligible bookings completed by referred Providers during a ten-month window that begins when the referred Provider completes their first eligible booking.
• Haptickk may change Infinity percentage rates prospectively (for future transactions only) upon reasonable notice, and may terminate Infinity in whole or in part such that no new Infinity earnings will accrue for transactions occurring after the termination effective date.

Previously accrued, unpaid Infinity amounts remain subject to the general referral payout, withdrawal fee, and dormancy rules described in the Infinity Program Terms.

11.3 Dormancy and Payout Threshold

If a User does not claim, withdraw, or otherwise use earned Infinity referral balances for a defined dormancy period, Haptickk may treat the balance as dormant and handle it in accordance with applicable unclaimed-property laws.

The Infinity Program Terms describe the minimum payout threshold, applicable withdrawal fees, and settlement timing for Infinity payouts.

11.4 Provider Revenue-Share Acknowledgment

Providers acknowledge and agree that all Infinity referral rewards are paid by Haptickk out of Haptickk’s own platform revenue and are not wages, salaries, tips, or other compensation owed by Providers to Users. Providers have no obligation to pay Users directly for Infinity referrals. Nothing in the Infinity Program creates any employment, franchise, or agency relationship between Haptickk and any User or Provider.

12. User Content, Reviews, Ratings, and DMCA

12.1 User Content and License

Users may submit reviews, ratings, photos, text, and other content (“User Content”). Users retain ownership of their User Content but grant Haptickk a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify (for example, for formatting), adapt, translate, publish, distribute, publicly perform, and display User Content in connection with operating, improving, and marketing the Platform.

12.2 Reviews and Ratings Integrity

Haptickk may permit Users and Providers to post reviews, ratings, and feedback about services, Providers, and Customers. Reviews must be fair, honest, and based on an actual experience with the relevant service, Provider, or Customer. You agree that you will not:

• Post a review or rating for any service you have not actually used or for which you have a conflict of interest.
• Post reviews or ratings for your own account or for a competing Provider or platform.
• Offer or accept compensation, discounts, credits, refunds, gifts, incentives, or special treatment in exchange for a positive review or to remove or modify a review, except through any program that Haptickk expressly authorizes.
• Submit reviews generated primarily by automated tools, bots, or artificial-intelligence systems.
• Coordinate with others to post or request fake, misleading, retaliatory, or manipulative reviews or ratings.

Haptickk may monitor, remove, refuse to display, or edit reviews that violate these Terms, our policies, or applicable law. Haptickk does not remove or edit reviews solely because they are negative but may remove content that is abusive, unlawful, deceptive, or otherwise violates our policies.

12.3 Moderation — Edit vs. Remove

Haptickk may, at its discretion:

• Remove User Content that violates these Terms, law, or policies.
• Edit User Content to redact personal data, profanity, contact information, or other sensitive details while preserving the substance of the review.

Haptickk is not obligated to pre-screen or monitor all User Content.

12.4 DMCA and Copyright Complaints

Haptickk respects the intellectual-property rights of others and expects all Users and Providers to do the same.

If you believe that any content on the Platform infringes your copyright, you may submit a notice pursuant to the Digital Millennium Copyright Act (“DMCA”) by sending a written notice to Haptickk’s designated agent at legal@haptickk.com with “DMCA Notice” in the subject line. A separate DMCA Policy describes the full notice, counter-notice, and repeat-infringer procedures and is incorporated into these Terms by reference.

13. Community Guidelines and Moderation

Users must follow Haptickk’s Community Guidelines when using the Platform, including when creating profiles, posting content, messaging, and leaving reviews. Prohibited behavior includes harassment, hate speech, threats or violence, illegal activity, fraud or scams, sharing others’ private information without consent, sexually explicit content where inappropriate, and any conduct that Haptickk reasonably believes puts other Users at risk.

Haptickk may take any moderation action it deems appropriate in its discretion, including removing or editing content, limiting account functionality, suspending or terminating accounts, or reporting activity to law enforcement where Haptickk believes it is necessary to protect Users, comply with law, or enforce these Terms and its guidelines.

14. Anti-Circumvention and Off-Platform Payments

Providers and Customers must not use the Platform to:

• Circumvent Haptickk fees; or
• Move relationships and payments off-platform for services substantially the same as those first arranged through Haptickk, in violation of Haptickk’s policies.

Haptickk may use a tiered enforcement approach, which may include warnings, temporary restrictions, suspension, or termination of the Provider and/or Customer account.

15. Electronic Communications and SMS Messaging

By creating an account, using the Platform, or providing contact information to Haptickk, you consent to receive transactional and administrative communications relating to your account, bookings, payments, security, support, legal notices, service updates, cancellations, confirmations, reminders, and similar operational messages by email, in-app message, push notification, telephone, or SMS text message, to the extent permitted by law.

These service-related communications are part of the Platform experience. Certain non-marketing communications may be necessary for account security, booking management, fraud prevention, customer support, and use of the Platform.

Haptickk may also offer Users the option to receive promotional or marketing communications, including marketing SMS or MMS text messages about offers, launches, reminders, announcements, and promotions. Where required by law—including the Telephone Consumer Protection Act (“TCPA”)—Haptickk will obtain your prior express written consent before sending marketing text messages. Consistent with the FCC’s one-to-one consent rule effective January 2026, consent obtained for Haptickk’s communications applies solely to Haptickk and will not be shared with or sold to third parties. Your consent to receive marketing messages is not a condition of purchasing any goods or services or using the Platform.

Message frequency may vary, and standard message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a marketing message from Haptickk. Haptickk may send a one-time confirmation of your opt-out request. You may unsubscribe from marketing emails by using the unsubscribe link in those emails. Even if you opt out of marketing communications, Haptickk may still send you service communications as described above.

You may contact Haptickk regarding communications preferences, consent questions, or alleged messaging errors at legal@haptickk.com.

16. Intellectual Property; Platform License

Haptickk (and its licensors) own all rights, title, and interest in and to the Platform, including all software, interfaces, designs, trademarks, logos, and content provided by Haptickk.

Haptickk grants Users a limited, revocable, non-exclusive, non-transferable license to use the Platform solely for personal or internal business purposes, subject to these Terms. Users may not:

• Copy, modify, or create derivative works of the Platform.
• Reverse engineer, decompile, or attempt to extract source code.
• Use automated tools (including scrapers or bots) in violation of Haptickk’s policies.

17. Disclaimers and Limitation of Liability

To the fullest extent permitted by law:

• The Platform and services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied.
• Haptickk does not warrant that services will be safe, uninterrupted, or error-free, or that Providers will meet any particular standards.

Haptickk’s aggregate liability to any User arising out of or relating to the Platform or these Terms is limited to the greater of:

• The total fees paid by that User to Haptickk in the six (6) months preceding the event giving rise to the claim; or
• One hundred dollars ($100).

Haptickk will not be liable for indirect, incidental, consequential, special, or punitive damages. Some jurisdictions do not allow certain limitations. Where prohibited, these limitations apply only to the maximum extent permissible under applicable law.

18. Dispute Resolution; Arbitration; Class Action Waiver (U.S.)

18.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where local consumer-protection laws require otherwise.

18.2 Informal Dispute Resolution

Before initiating arbitration or filing a claim against Haptickk, you agree to first send a written notice of the dispute to legal@haptickk.com describing the nature of the dispute, the relief sought, and the email address or other contact information associated with your Haptickk account. You and Haptickk agree to attempt in good faith to resolve the dispute informally for at least thirty (30) days after Haptickk receives the notice before either party initiates arbitration.

18.3 Binding Arbitration Agreement

Except for matters that may be brought in small-claims court on an individual basis, or claims seeking injunctive or equitable relief relating to intellectual-property rights, you and Haptickk agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform (collectively, “Disputes”) will be resolved exclusively through final and binding arbitration on an individual basis.

The arbitration will be administered by the American Arbitration Association (AAA)—whose Consumer Arbitration Rules require that Haptickk register this arbitration clause with the AAA’s Consumer Clause Registry and obtain administrative compliance approval prior to invoking arbitration against consumers—or another comparable provider selected by Haptickk, under the applicable consumer or commercial arbitration rules then in effect, except as modified by this Section. The arbitrator has exclusive authority to resolve all Disputes, including issues of arbitrability, interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court of competent jurisdiction may determine the enforceability of the class-action waiver below.

18.4 Class and Representative Action Waiver

To the fullest extent permitted by law, you and Haptickk agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff, claimant, class representative, class member, or participant in any purported class, collective, consolidated, representative, coordinated, or mass-action proceeding.

Unless you and Haptickk both agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any class, collective, consolidated, representative, coordinated, or mass proceeding.

18.5 Small-Claims Court Carve-Out

Either you or Haptickk may bring an otherwise qualifying claim in small-claims court instead of arbitration, solely if the claim is within that court’s monetary jurisdiction and is brought on an individual basis.

18.6 Arbitration Opt-Out

You may opt out of this arbitration agreement and class-action waiver. To do so, you must send a written notice of your decision to opt out to legal@haptickk.com or to the mailing address listed below within thirty (30) days of the date you first agree to these Terms. Your opt-out notice must include your full name, the email address associated with your Haptickk account, and a clear statement that you wish to opt out of arbitration. If you opt out, this Section 18 will not apply to you, but the remainder of these Terms will continue to apply.

18.7 Survival and Severability

This dispute-resolution section survives termination of your account, any booking, any Provider relationship, and these Terms. If any part of the class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed and proceed in a court of competent jurisdiction, and the remaining provisions of this section shall remain in effect to the fullest extent permitted by law, unless applicable law requires a different result.

19. Termination and Suspension

Haptickk may suspend or terminate your access to the Platform, or remove or disable any content, at any time:

• For violation of these Terms, our policies, or applicable law.
• For fraud, abuse, or security risks.
• For extended inactivity.
• Where required by law or court order.

You may stop using the Platform at any time. Certain provisions (including those relating to payment, indemnity, license, limitation of liability, and dispute resolution) survive termination.

20. Changes to Terms

Haptickk may update these Terms from time to time. When we do:

• We will post the updated Terms with an updated “Last Updated” date.
• Where required by law, we will provide additional notice.

Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Terms.

21. Contact