Privacy Policy

This Privacy Policy explains how Haptick LLC (“Haptickk,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use the Haptickk website, mobile applications, or related services (collectively, the “Platform”).

This Policy applies to Customers, Guests, Providers, Infinity participants, website visitors, and anyone else who interacts with Haptickk.

If you do not agree with this Policy, do not use the Platform.

1. Information We Collect

We collect information in three main ways: (a) information you give us directly, (b) information we collect automatically when you use the Platform, and (c) information we receive from third parties.

1.1 Information You Give Us

• Account details. Name, email address, phone number, password, date of birth, profile photo, and language preference.
• Verification and compliance data. Government-issued ID, selfie for identity verification, tax identification numbers, business registration information, professional licenses and certifications, and, for Providers, information used to conduct background checks in accordance with the Fair Credit Reporting Act (“FCRA”) and applicable state and local law.
• Booking and service details. Service categories, service descriptions, pricing, appointment date and time, location, notes, allergies, medical or accessibility considerations you choose to disclose, and any content you upload to your profile or booking.
• Payment and payout information. Bank account details, payout account information, tax forms (for example, IRS Form W-9), and limited card information (last four digits and expiration date, retained by our third-party payment processor).
• Communications. Messages you send through the Platform, support tickets, chat transcripts, phone recordings when disclosed, and feedback you provide.
• Reviews and ratings. Star ratings, written reviews, photos, and other content you post about services, Providers, or Customers.
• Infinity referral data. Your Infinity referral code, the identities of Providers you refer, and referral earnings.

1.2 Information We Collect Automatically

• Device and technical data. IP address, device identifiers, operating system, browser type, mobile carrier, time zone, and language settings.
• Usage data. Pages viewed, features used, search queries, click patterns, session length, and crash logs.
• Location data. Approximate location derived from IP address; precise location (with your permission through your device settings) to display nearby Providers, confirm at-home service addresses, and detect fraud.
• Cookies and similar technologies. See our Cookie Policy for details on the cookies, mobile identifiers, and tracking technologies we use.

1.3 Information from Third Parties

• Identity verification and background check partners. Verified identity signals, background report results, and adverse-action information, subject to the FCRA and applicable state law.
• Payment processors and financial partners. Payment authorization outcomes, chargeback and dispute information, fraud signals, and tax reporting data.
• Marketing and analytics partners. Aggregated or de-identified data about our marketing performance and website engagement.
• Public sources and licensors. Publicly available information relevant to Provider verification, licensing, or fraud prevention.

2. How We Use Information

We use the information we collect to:

• Create and maintain your account.
• Match Customers with Providers, process bookings, and coordinate service delivery.
• Process payments, payouts, refunds, chargebacks, subscription charges, and tax reporting.
• Verify identity, screen Providers, and comply with legal, tax, and safety obligations.
• Detect, prevent, and investigate fraud, abuse, safety incidents, and violations of our Terms of Use and Community Guidelines.
• Provide customer support and respond to inquiries.
• Send you service and transactional communications (booking confirmations, receipts, account notices, security alerts, and legal notices).
• Send you marketing and promotional communications where permitted by law and, where required, with your consent.
• Personalize your experience and improve the Platform, including through analytics and product research.
• Operate, evaluate, and improve the Infinity referral program.
• Enforce our Terms of Use, Community Guidelines, and other policies.
• Comply with applicable laws, respond to lawful requests, and protect the rights, property, and safety of Haptickk, our users, and the public.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects concerning you without human review, except where permitted by law.

3. How We Share Information

We share personal information only with the categories of recipients described below, and only for the purposes stated.

3.1 Between Customers and Providers

To complete a booking, we share limited information between the Customer and the Provider, including name, profile photo, booking details, and the messages you send through the Platform. Precise addresses and full contact details are shared only after a booking is confirmed and only to the extent needed to complete the service.

3.2 Service Providers

We share information with third-party service providers that perform functions on our behalf, including:

• Cloud hosting, storage, and infrastructure providers.
• Payment processors, payout facilitators, and card networks.
• Identity verification and background check providers.
• Email, SMS, and push notification providers.
• Customer support tools and communications platforms.
• Analytics, error monitoring, and product research providers.
• Advertising and marketing technology partners, subject to your privacy choices.
• Fraud and security tools.
• Professional advisors, including auditors, accountants, and legal counsel.

These service providers are contractually required to use personal information only to perform services for Haptickk and to protect it consistent with this Policy and applicable law.

3.3 Business Partners

We share limited information with business partners who help us operate specific programs (for example, Infinity), always subject to appropriate confidentiality and data-protection commitments.

3.4 Legal, Safety, and Compliance

We may share personal information when we believe in good faith that disclosure is necessary to:

• Comply with a subpoena, court order, or other legal process.
• Cooperate with law enforcement, tax authorities, or other government agencies.
• Enforce our Terms of Use, Community Guidelines, or other policies.
• Protect the rights, property, or safety of Haptickk, our users, or the public.
• Investigate suspected fraud, harassment, exploitation, or other unlawful conduct.

3.5 Business Transfers

If Haptickk is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its assets, personal information may be transferred as part of that transaction, subject to standard confidentiality protections. We will notify you of any such change in ownership or control of your personal information consistent with applicable law.

3.6 With Your Consent or at Your Direction

We may share personal information for purposes not described in this Policy where you provide your consent or direct the sharing.

4. Our Position on Selling and Sharing Personal Information

We do not sell your personal information for money.

Under certain U.S. state privacy laws—including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”)—the terms “sell” and “share” have broad definitions that may cover certain advertising and analytics practices, including the use of cookies and similar technologies for cross-context behavioral advertising. Where such definitions apply, you may opt out of the sale or sharing of your personal information for those purposes. See Section 6 for details.

5. Communications and Marketing Choices

5.1 Service Communications

By creating an account or using the Platform, you consent to receive transactional and administrative communications (booking confirmations, receipts, account and security notices, legal notices, support messages, and similar operational communications) by email, in-app message, push notification, telephone, or SMS text message. These communications are part of the Platform experience and cannot be opted out of while you remain a user.

5.2 Marketing Communications

We may send you marketing communications about Haptickk offers, launches, promotions, and Provider or category recommendations, subject to your preferences and applicable law.

For SMS marketing, we obtain your prior express written consent as required by the Telephone Consumer Protection Act (“TCPA”). Consistent with the FCC’s one-to-one consent rule effective January 2026, consent obtained for Haptickk’s marketing communications applies solely to Haptickk and will not be shared with or sold to third parties for their own marketing.

You may opt out of marketing SMS at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a marketing message. You may opt out of marketing emails using the unsubscribe link in those emails or by adjusting your notification settings in the app. Even if you opt out of marketing, we will continue to send you service communications.

6. Your Privacy Rights and Choices

Depending on where you live, you may have privacy rights under applicable law, including the rights to:

• Access. Request confirmation of whether we process your personal information and a copy of the information we hold about you.
• Correction. Request that we correct inaccurate or incomplete personal information.
• Deletion. Request deletion of your personal information, subject to legal retention requirements.
• Portability. Receive a copy of certain personal information in a structured, commonly used, and machine-readable format.
• Restriction or objection. Restrict or object to certain processing activities.
• Opt out of sale or sharing. Opt out of the sale or sharing of personal information for cross-context behavioral advertising purposes, as defined under CCPA/CPRA and similar state laws.
• Opt out of automated decision-making technology (ADMT). Beginning January 1, 2027, California residents will have the right to opt out of certain uses of automated decision-making technology that produce legal or similarly significant effects.
• Non-discrimination. Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us at legal@haptickk.com. We may need to verify your identity before responding to your request and may not be able to fulfill requests that would compromise the privacy of others, conflict with legal obligations, or prevent us from providing the Platform.

You may also authorize an agent to make requests on your behalf, subject to verification.

If you are dissatisfied with our response, you may have the right to appeal our decision or to lodge a complaint with your state attorney general or applicable data protection authority.

7. Data Retention

We retain personal information for as long as it is needed for the purposes described in this Policy or as required or permitted by law.

Typical retention periods include:

• Account data. For the life of your account, plus a reasonable period afterward to handle disputes, chargebacks, or legal obligations.
• Transaction and tax records. At least seven (7) years, or longer where required by tax, financial, or regulatory laws.
• Background check and verification data. As required by the FCRA, applicable state law, and our internal safety policies.
• Support communications. For a reasonable period necessary to service ongoing issues and improve support quality.
• Marketing data. Until you unsubscribe or object, subject to applicable legal retention rules.

When we no longer need personal information, we delete, de-identify, or aggregate it in a manner consistent with our retention and information-security policies.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These safeguards include encryption in transit, access controls, logging, monitoring, employee training, and vendor due diligence.

No security program is perfect. We cannot guarantee that personal information will always be secure, and we encourage you to use strong, unique passwords, enable multi-factor authentication where available, and notify us promptly of any suspected unauthorized access.

9. Children’s Privacy

The Platform is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child under 18 has provided us with personal information, please contact us at legal@haptickk.com and we will take appropriate steps to delete that information.

10. International Users

Haptickk is based in the United States, and personal information we collect is processed and stored in the United States and in other jurisdictions where our service providers operate. If you access the Platform from outside the United States, you understand that your information may be transferred to, stored, and processed in countries whose data protection laws may differ from those of your home country.

Where required by law, we implement appropriate safeguards for international transfers, such as standard contractual clauses.

11. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, or services. This Policy does not apply to those third-party services, and Haptickk is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service before providing personal information to them.

12. Changes to This Policy

We may update this Policy from time to time. When we do:

• We will post the updated Policy with a new “Last Updated” date.
• For material changes, we will provide additional notice, such as an in-app notice or email, where required by law.

Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the update.

13. Contact Us

For privacy questions, requests, or complaints, contact: