These Terms of Use (“Terms”) form a legally binding agreement between Haptick LLC, a Wyoming limited liability company (“Haptickk,” “we,” “us,” or “our”), and each person or entity that accesses or uses the Haptickk website, mobile applications, or related services (collectively, the “Platform”). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.
“Customer” means the person who creates a booking and is responsible for payment and liability for that booking (the “organizer”). “Guest” means other participants on a booking invited by the Customer. Guests are not direct counterparties to Haptickk. “Provider” means an independent individual or business that offers services via the Platform. “User” means any Customer, Guest, or Provider using the Platform. Haptickk provides technology that enables Customers and Providers to find, book, and pay each other. Haptickk is not a party to any contract for services between Customers and Providers.
You represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction), have the legal capacity to enter into these Terms, and will use the Platform only for lawful purposes. Haptickk may refuse, suspend, or terminate any account in its sole discretion where permitted by law.
You must create an account to use certain features. You agree to provide accurate and complete information, keep your login details secure and not share them, and notify us promptly of any unauthorized use of your account. You are responsible for all activity that occurs under your account.
Providers act as independent contractors, not employees, agents, joint venturers, or partners of Haptickk. Providers control how, when, and where they perform services, supply their own tools and materials, and are solely responsible for their own business operations. Haptickk does not supervise Providers’ work, does not guarantee the quality or safety of services, and is not responsible for Provider acts or omissions.
Plain-language: You are hiring an independent Provider, not Haptickk. We provide tools, not supervision or insurance of their work.
Each Provider represents and warrants that it holds, and will maintain in good standing, all licenses, permits, registrations, certifications, approvals, and authorizations required under applicable law to advertise, offer, book, sell, or perform each service listed through the Platform. This includes category-specific requirements applicable to beauty and grooming services, auto services, home services, and other regulated activities. Providers must comply with all applicable federal, state, local, and industry rules. Haptickk may request proof of compliance documentation at any time and may suspend, restrict, remove, or terminate any Provider account if satisfactory proof is not provided.
Each Provider is solely responsible for obtaining and maintaining all insurance required by law, contract, or prudent business practice for the services they offer, including — where applicable — general liability, professional liability, commercial auto, workers’ compensation, and any other coverage appropriate for their business. Haptickk does not provide insurance coverage for Providers and is not an insurer. Customers are solely responsible for evaluating whether a Provider’s licensing, credentials, insurance, and qualifications are appropriate for the requested service.
For any booking with multiple participants, the person who creates the booking is the Customer and the sole contracting counterparty to Haptickk for payment and liability purposes. All other participants are Guests. The Customer is responsible for all fees, charges, and taxes for the booking, and for the conduct of all Guests and any damage, loss, or violations caused by them.
Haptickk may charge service or convenience fees to Customers and platform fees or commissions to Providers. All applicable fees are disclosed in the Platform at the time of booking or payout. Fees may vary by category, geography, and promotion and may be updated from time to time where permitted by law.
Payments are processed via third-party processors. By using the Platform, you authorize Haptickk and its processors to charge your selected payment method for booking amounts, fees, taxes, and adjustments, and to credit and debit Provider payout accounts in connection with transactions. You must keep valid payment methods on file and promptly update them if they expire or become invalid.
Haptickk may calculate, collect, and remit certain taxes on Providers’ behalf in some jurisdictions. However, Providers remain solely responsible for determining their own tax obligations and for reporting and remitting taxes not collected by Haptickk. Haptickk does not provide tax, legal, or accounting advice.
Subject to these Terms, Haptickk will collect booking payments from Customers, deduct applicable fees, refunds, chargebacks, reserves, and other permitted adjustments, and remit net amounts to Providers through the payout method on file. Payout schedules and minimum thresholds may vary by Provider geography, risk profile, and processor.
To manage fraud and chargeback risk, Haptickk may place a reserve or rolling hold on a portion of Provider payouts, adjust the reserve percentage or duration based on Provider risk indicators, or immediately suspend payouts during an investigation into suspected fraud, policy violations, or elevated risk.
Providers bear financial responsibility for chargebacks, card disputes, ACH returns, and related network fees, and for refunds and credits attributable to their conduct or service issues. Haptickk may offset amounts owed by a Provider against current balances and pending payouts, future bookings and earnings, or any authorized payment method on file.
Provider accounts may become negative due to reversals, refunds, or reserves. Providers agree to pay any negative balance promptly upon notice. Haptickk may use lawful collection methods to recover unpaid amounts, subject to applicable law.
If Haptickk offers instant or accelerated payouts, they are optional and subject to a fee disclosed at the time of use. Instant payouts are subject to reversal or set-off if the underlying transaction is later refunded, charged back, or suspected to be fraudulent, and Providers remain responsible for such amounts even after an instant payout has been issued.
Haptickk does not provide a universal refund guarantee. Providers may set their own cancellation and no-show policies within parameters defined by Haptickk. Haptickk may, in its discretion, issue customer credits, coupons, or partial refunds to protect user trust. Where Haptickk issues credits or refunds due to Provider lateness, no-show, or service quality issues, Haptickk may debit the Provider’s current or future payouts and treat any unfunded amounts as a debt owed by the Provider.
Haptickk may use third-party consumer-reporting agencies to obtain background checks on Providers, subject to the U.S. Fair Credit Reporting Act (“FCRA”) and similar state and local laws. Providers authorize Haptickk and its vendors to obtain consumer reports as permitted by law and have rights under the FCRA, including the right to dispute inaccurate information and receive adverse-action notices where required. Haptickk will implement adverse-action and notice procedures in accordance with the FCRA and applicable state “ban-the-box” and fair-chance laws.
Background checks and verifications do not guarantee that a Provider has no criminal history or that services will be safe or appropriate. Haptickk has no duty to conduct checks in any particular manner or at all.
Subject to the FCRA and applicable state law, Haptickk may automatically disqualify Providers from the Platform if checks reveal categories of serious offenses that are inconsistent with safe provision of services. Specific criteria and look-back periods may vary by state and category and will be applied in accordance with law.
For other records, Haptickk may conduct individualized assessments consistent with EEOC guidance and applicable state fair-chance laws, considering factors such as the nature of the offense, time elapsed, and the nature of the services involved.
Providers must maintain commercially reasonable insurance coverage for their operations, including general-liability insurance appropriate for their category and jurisdiction. For auto services involving operating or moving customer vehicles, appropriate garage-liability or equivalent coverage is required. Haptickk may require Providers to provide certificates or proof of insurance upon onboarding and at least annually thereafter. If a Provider fails to provide proof or coverage lapses, Haptickk may suspend or terminate the Provider’s account.
Haptickk may permit a Provider to perform work with the assistance of staff, helpers, or subcontractors (“Assistants”), but the registered Provider account remains the sole contractual counterparty to Haptickk. The Provider is fully responsible for the acts, omissions, and compliance of all Assistants. All Assistants must satisfy applicable eligibility, licensing, and background requirements.
Infinity is Haptickk’s referral program under which eligible Users may earn referral rewards when they refer new Providers who successfully join the Platform and generate transaction revenue. Program details including qualifying referrals, payout rates, timing, and rules are described in the separate Infinity Program Terms, which are incorporated into these Terms by reference. Haptickk may change Infinity percentage rates prospectively upon reasonable notice, and may terminate Infinity such that no new earnings will accrue after the termination effective date. Previously accrued, unpaid Infinity amounts remain subject to the general referral payout and dormancy rules. All Infinity rewards are paid by Haptickk out of its own platform revenue and are not wages or compensation owed by Providers to Users.
Users may submit reviews, ratings, photos, text, and other content (“User Content”). Users retain ownership of their User Content but grant Haptickk a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, translate, publish, distribute, publicly perform, and display User Content in connection with operating, improving, and marketing the Platform.
Reviews must be fair, honest, and based on an actual experience. You agree that you will not post a review for any service you have not actually used or for which you have a conflict of interest; post reviews for your own account or for a competing Provider; offer or accept compensation in exchange for a positive review or to remove a review; submit reviews generated primarily by automated tools or artificial-intelligence systems; or coordinate with others to post fake, misleading, retaliatory, or manipulative reviews. Haptickk may monitor, remove, refuse to display, or edit reviews that violate these Terms or applicable law.
Haptickk may, at its discretion, remove User Content that violates these Terms, law, or policies, or edit User Content to redact personal data, profanity, or contact information while preserving the substance of the review. Haptickk is not obligated to pre-screen or monitor all User Content.
Haptickk respects the intellectual-property rights of others and expects all Users and Providers to do the same. If you believe that any content on the Platform infringes your copyright, please follow the notice and counter-notice procedures set out in our DMCA Policy, which is incorporated into these Terms by reference.
Users must follow Haptickk’s Community Guidelines when using the Platform, including when creating profiles, posting content, messaging, and leaving reviews. Haptickk may take any moderation action it deems appropriate in its discretion, including removing or editing content, limiting account functionality, suspending or terminating accounts, or reporting activity to law enforcement where necessary.
Providers and Customers must not use the Platform to circumvent Haptickk fees or move relationships and payments off-platform for services substantially the same as those first arranged through Haptickk. Haptickk may use a tiered enforcement approach, which may include warnings, temporary restrictions, suspension, or termination of the Provider and/or Customer account.
By creating an account, using the Platform, or providing contact information to Haptickk, you consent to receive transactional and administrative communications relating to your account, bookings, payments, security, support, legal notices, service updates, cancellations, confirmations, reminders, and similar operational messages by email, in-app message, push notification, telephone, or SMS text message, to the extent permitted by law.
Haptickk may also offer Users the option to receive promotional or marketing communications. Where required by law — including the Telephone Consumer Protection Act (“TCPA”) — Haptickk will obtain your prior express written consent before sending marketing text messages. Consistent with the FCC’s one-to-one consent rule effective January 2026, consent obtained for Haptickk’s communications applies solely to Haptickk and will not be shared with or sold to third parties. You may opt out of marketing text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may contact Haptickk regarding communications preferences at legal@haptickk.com.
Haptickk (and its licensors) own all rights, title, and interest in and to the Platform, including all software, interfaces, designs, trademarks, logos, and content provided by Haptickk. Haptickk grants Users a limited, revocable, non-exclusive, non-transferable license to use the Platform solely for personal or internal business purposes, subject to these Terms. Users may not copy, modify, or create derivative works of the Platform; reverse engineer, decompile, or attempt to extract source code; or use automated tools in violation of Haptickk’s policies.
To the fullest extent permitted by law, the Platform and services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied. Haptickk does not warrant that services will be safe, uninterrupted, or error-free, or that Providers will meet any particular standards. Haptickk’s aggregate liability to any User arising out of or relating to the Platform or these Terms is limited to the greater of the total fees paid by that User to Haptickk in the six (6) months preceding the event giving rise to the claim, or one hundred dollars ($100). Haptickk will not be liable for indirect, incidental, consequential, special, or punitive damages.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where local consumer-protection laws require otherwise.
Before initiating arbitration or filing a claim against Haptickk, you agree to first send a written notice of the dispute to legal@haptickk.com describing the nature of the dispute, the relief sought, and the email address associated with your Haptickk account. You and Haptickk agree to attempt in good faith to resolve the dispute informally for at least thirty (30) days before either party initiates arbitration.
Except for matters that may be brought in small-claims court on an individual basis, or claims seeking injunctive or equitable relief relating to intellectual-property rights, you and Haptickk agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform will be resolved exclusively through final and binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) or another comparable provider selected by Haptickk.
To the fullest extent permitted by law, you and Haptickk agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff, claimant, class representative, or participant in any purported class, collective, consolidated, representative, coordinated, or mass-action proceeding.
Either you or Haptickk may bring an otherwise qualifying claim in small-claims court instead of arbitration, solely if the claim is within that court’s monetary jurisdiction and is brought on an individual basis.
You may opt out of this arbitration agreement and class-action waiver by sending a written notice of your decision to opt out to legal@haptickk.com within thirty (30) days of the date you first agree to these Terms. Your opt-out notice must include your full name, the email address associated with your Haptickk account, and a clear statement that you wish to opt out of arbitration. If you opt out, this Section 17 will not apply to you, but the remainder of these Terms will continue to apply.
This dispute-resolution section survives termination of your account, any booking, any Provider relationship, and these Terms. If any part of the class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed and proceed in a court of competent jurisdiction.
Haptickk may suspend or terminate your access to the Platform, or remove or disable any content, at any time for violation of these Terms, our policies, or applicable law; for fraud, abuse, or security risks; for extended inactivity; or where required by law or court order. You may stop using the Platform at any time. Certain provisions (including those relating to payment, indemnity, license, limitation of liability, and dispute resolution) survive termination.
Haptickk may update these Terms from time to time. We will post the updated Terms with an updated “Last Updated” date. Where required by law, we will provide additional notice. Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Terms.